Delete your IV Guardian account

Delete your account in the App

1. Sign in to IV Guardian.
2. Open Settings.
3. Select Delete Account and read the information shown.
4. Complete Google account verification to start the deletion process.

If you cannot sign in

Email Woongthcorporation using the button below. Include your IVG ID and the email used to sign in so we can verify account ownership. We may reply to request additional verification.

Information deleted when deletion completes

• Your IV Guardian account and private and public profiles
• Team contacts, contact requests and team-room invitations
• Your personal Free room and profile images
• Registered device links (local alarm cleanup can be delayed as explained below)
• The raw purchase token linked to the account

Information that may remain

• Shared team-room data remains available to other members. The deletion process removes or replaces the account identifiers in fields it manages, such as creator and updater identifiers. This does not guarantee that every retained field or user-entered item is anonymous.
• Hashed account-deletion completion receipts are scheduled for cleanup after 30 days.
• Billing-notification processing receipts have their retention reset to 90 days at account deletion, followed by scheduled cleanup. These are not statutory transaction records.
• Identity and purchase hashes, trial-used status and limited billing-mapping records currently have no automatic expiry. Account-linked record keys and purchase status may remain. Hashing does not necessarily make these records anonymous. Necessary fields, retention grounds and deletion criteria remain under review.
• Support emails in Gmail are not automatically deleted when you delete your account. Email the contact address to request their deletion. Applicable retention obligations may limit what can be deleted.
• As verified on September 17, 2026, operational logs are configured for 30 days and mandatory audit logs for 400 days. They are not all immediately removed at account deletion.
• See the Privacy Policy for record-specific statutory periods where applicable. Separate retention, access, and deletion procedures have not yet been verified as operational.

The proposed operating rule for ordinary support emails is deletion one year after case closure. Case classification, closure-date recording, and actual enforcement have not yet been verified, so this is not a statement that automatic deletion is running. Billing disputes and legally required records need separate classification. Support-delivery metadata has no age-based expiry while the account remains active.

The current App cleanup requests FCM-token deletion but does not explicitly request Firebase installation-ID deletion. Google's installation-ID deletion period of up to 180 days applies after the appropriate deletion request; account deletion alone does not establish that start date. Continuing to use Firebase services may create a new installation ID.

Scheduled cleanup may be delayed by processing or failures. External providers apply separate procedures to backups and installation identifiers. See the Privacy Policy draft for details.

Before you delete your account

During deletion, the server checks the linked Google Play subscription and stops active auto-renewal. If a required billing check, auto-renewal cancellation, or deletion step fails, the server keeps the request pending and retries it. Returning to the sign-in screen does not prove that server-side deletion has completed. Also check your subscription status in Google Play.

• You can request deletion during work or a break. The deletion process ends the shift, removes registered device links, and requests alarm cleanup on other devices. Devices that are offline or unable to receive messages may apply cleanup later; immediate removal of every local alarm is not guaranteed.
• Remaining trial or Premium access attached to the deleted account cannot be restored through that account.
• Account deletion does not automatically refund a completed purchase. Applicable refund and consumer rights are not limited.
• Rejoining with the same external identity does not grant a new 14-day trial.

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